I have learned that systems are an essential part of a successful business. In the midst of executing the systems, it might be easy to fall into the mental trap of thinking everything is "business as usual." Yet, whether you find yourself fulfilling a task outlined in the Systems Manual or fixing an emergency problem, the best approach to take is that of being ready and willing to manage change.
Success in any environment requires flexibility and adaptability. There will be new developments, human systems advancements or challenges all of which will call for new behavioral responses. What matters is how we handle the change process itself.
Is the remedy to brace yourself for change? No...you'll never be fully ready. The answer lies in loosening up and rolling with the flow. Flexibility is an important key to being a good change agent.
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