From: Working With You is Killing Me: Freeing Yourself from Emotional Traps at Work
PREMISE: If you change your reaction you can change your life.
Four essential steps to unhooking:
Unhook physically: Healthy ways of physically releasing negativity – Breath deeply, release anger; making the choice to return/engage
Unhook mentally: Looking at a difficult situation from a fresh perspective (internal version of talking yourself down from the ledge) – Take a moment to view circumstances objectively and find practical options
Unhook verbally: Focusing on your overall goal rather than stuck in the petty details – Get agreement on facts and seek resolution; avoiding the need to be right
Unhook with a business tool: Depersonalize challenging situations by providing objective ways to deal with reality - State positively what you will do going forward, develop a system, measure performance, write memo, email, etc.
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